Consent and Privacy
As part of providing a psychological service to you (psychotherapy or relationship counselling), In Mind Therapy will need to collect and record personal information from you that is relevant to your current situation. This information will be a necessary part of the psychological assessment and treatment that is conducted. You do not have to give all your personal information, but if you don’t, this may affect the psychological service provided to you.

Purpose of Collecting and Holding Information

The information is gathered as part of the assessment, diagnosis, and treatment of the client’s condition, and is seen only by the psychologist/counsellor. The information is retained in order to document what happens in sessions, and enables the provision of a relevant and informed psychological service.

Access to Information

At any stage you as a client are entitled to access the information about you kept on file, unless the relevant legislation states otherwise. We may discuss with you appropriate forms of access.


All personal information gathered during the provision of the psychological service will remain confidential and secure except where:
  • It is subpoenaed by a court; or,
  • Failure to disclose the information would place you or another person at serious and imminent risk; or,
  • Your prior approval has been obtained to provide a written report to another professional agency (e.g. GP or lawyer), or discuss the material with another person (e.g. a parent or employer); or
  • If disclosure is otherwise required or authorised by law

Remote (e.g. online) Sessions


Currently “Zoom” is used for remote sessions. For information about risk to privacy please see the Zoom privacy policy at Online information is treated with respect and confidentiality. We will not record or share materials from Zoom session without consent (except as related to reasons outlined above in “Confidentiality”). We recommend using only your first name to set up meetings. You will be emailed a meeting invitation link which will direct you to the online waiting room, or to install the Zoom application on your phone/tablet/computer if not already installed. By signing this document you consent to your email being shared with Zoom. If you do not consent to your email being shared with Zoom you have a right to refuse this service (please raise this with your psychologist/counsellor).

Online sessions rely on interactive cloud-based systems that involve sharing of audio, video or other data communication online (outside our practice). Our practitioners commit to undertaking these calls in a private setting. We recommend you also find a private setting in which you feel comfortable.

While we strongly encourage video-based telehealth, where videoconferencing is not possible (e.g. for those without internet access or poor connectivity), sessions may be delivered via telephone.


Cancellation policy

A late cancelled appointment is a loss to the individual who is delaying their therapy process, another individual who has been on a waiting list to see the therapist urgently, and the therapist who has spent time preparing for a cancelled session. If for some reason you need to cancel or postpone the appointment, please give the psychologist/counsellor at least 24 hours’ notice. All missed appointments or those cancelled with less than 24 hours’ prior notice will incur a charge of $50.

If you have any questions or concerns, please discuss these with your psychologist/counsellor at the beginning of your first session.

If you are completing an intake form, please return to the intake form portal after reading this Consent and Privacy form.


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